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Careers

We are looking for technology professionals with a keen attention to customer service and a positive attitude. If you’re interested in furthering your career and gaining valuable tech experience, apply today!

Current Openings

 

Help Desk Engineer

Job Summary

  • We are currently seeking a customer service-oriented Help Desk Engineer to join our team of technical professionals. As part of the team, you will be providing support to many different clients. The Help Desk Engineer must be able to troubleshoot and resolve technical issues and properly document and categorize all issues into a ticketing system.

General Accountabilities

  • Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer
  • Enters commands and observes system functions to verify correct system operation
  • Instructs users in use of equipment, software, and manuals
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
  • Coordinates activities with help desk, network services, or other information systems groups
  • Escalates major hardware, software, or network problems to service personnel for correction
  • Communicates effectively with end users and clearly documents problems and resolutions in PSA system.

Job Qualifications

  • 2-4 years vocational training or relevant work experience
  • Knowledgeable with various software programs
  • Knowledgeable with various hardware systems including workstations, monitors, printers, and other peripherals
  • Understands servers and networks and is able to perform basic administrative tasks.
  • Experience with Microsoft Windows 7 to version 10

Required Skills:

  • Speaks clearly and persuasively in positive or negative situations
  • Identify and resolve problems quickly and efficiently
  • Exhibits high attention to detail
  • Exhibits patience and persistence in the face of obstacles
  • Seeks further education and technical training
  • Responds well to questions
  • Gathers and analyzes data skillfully
  • Writes clearly and informatively
  • Adapts very well to change and inconsistency in the workplace

Physical Demands

  • Regularly required to sit
  • Regularly required to use hands

Work Environment

  • The noise level in the work environment usually is normal to a standard help desk environment.

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